Delivery and returns

Shipping

1. Once your order is confirmed, you receive a confirmation email.
2. When it ships, you receive one email with your invoice and another with your tracking details.
3. To follow your parcel, go to our carrier's site, Chronopost.
4. In mainland France you receive your order within 24 hours with Chronopost to your door, or within 2 to 3 working days at a pickup point (weekends and public holidays excluded) after dispatch.

Please note that anyone present at your address may collect your parcel, but it cannot be delivered to a different address.
If you are out, you will receive an email inviting you to collect your order from a pickup point.

SHIPPING TERMS

Rates and zones:

Mainland France
— Chronopost pickup point: €3.90, free from €50. Delivery in 2 to 3 working days.
— Chronopost 24h to your door: €5.90, free from €70. Delivered the day after dispatch (excluding Sundays and public holidays).

European Union
— Chronopost Pickup point: €7.50. Delivery in around 8 working days.

Countries served: Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

Monaco
— Pickup point: €8.90.
— To your door: €15.90.

We do not ship anywhere else at the moment, but you are welcome to write to us at hello@nolenca.com.

Returns and refunds

RETURN CONDITIONS

Before ordering, if you are unsure which fragrance to choose, write to us at hello@nolenca.com — we are here to advise you. In any case, when you order a 30 ml perfume you receive its sample so you can smell it before opening the bottle.

Before making a return, please check that you meet the following conditions:
- You received your order less than 14 days ago.
- Your product has not been opened.
- Your product is still in its original condition and packaging.

If one of your products is faulty or arrived damaged, please follow the return process below.

RETURN PROCESS

Once your order has been delivered we accept returns of unopened perfumes for 14 days. Simply write to us at hello@nolenca.com and we will send you the address to return it to, at your expense. If you bought your perfume during an offer you benefited from, we will ask you to send back the whole parcel (including any gift received).

1. Email us with the reason for the return.
2. We send you the return address.
3. Pack your parcel, taking care to protect the contents.
4. Attach your return label, at your expense, to the parcel.
5. Drop your parcel off at the drop-off point of the carrier you have chosen.

If in doubt, get in touch with our customer care team so they can guide you through the return process.

REFUNDS

Refunds are issued once your parcel has been received.
Once your refund has been processed you will receive an email confirmation. It will appear on the bank account linked to the payment method used for the order within a few days, depending on your bank.

CANCELLATION AND EXCHANGES

If you wish to cancel your order after your payment has been confirmed, please contact us so we can help. Please note that an order can no longer be cancelled once it has been dispatched.

We are not able to exchange products on our site. In that case you should follow the return procedure and then place a new order.

If a product is faulty or damaged, you can follow the return procedure stating the relevant reason in order to receive a replacement.

For more information, please contact us at: hello@nolenca.com