General terms and conditions of sale & Legal notices

Legal notice

www.nolenca.com is published by Nolença SAS, a simplified joint-stock company with share capital of €20,000, registered with the Paris Trade and Companies Register under number 839 646 742, with its registered office at 24 rue de Clichy, 75009 Paris, France. Intra-community VAT number: FR 06 839 646 742. Contact: hello@nolenca.com.

The site is hosted by Shopify International Limited (Dublin, Ireland).

Terms and conditions of sale

Article 1 — Scope

Orders are governed without exception by these terms and conditions of sale. They prevail over any other stipulation or document issued by the customer. They apply exclusively to the commercial relationship between Nolença SAS (www.nolenca.com) and the person placing the order, hereinafter "the Customer". Placing an order implies unreserved acceptance of these terms.

Article 2 — Prices

Prices are stated in euros and shown inclusive of tax. Nolença reserves the right to change its prices at any time in line with economic or regulatory conditions. Invoicing is based on the rate in force on the day of the order. All prices are given subject to obvious typographical error.

Article 3 — Products

Product photographs are not contractual and may be changed at any time. Should one of our suppliers run out of stock, Nolença reserves the right to replace a missing variety with a similar one, without altering its nature.

Article 4 — Payment

Payment is due when the order is placed. The order is only processed once payment has been received and validated through our secure payment module. Several payment methods are offered at checkout (bank card, PayPal and so on). The Customer's banking details are never disclosed to Nolença: they are handled directly by the secure, encrypted payment provider. Payment with a gift card code cannot be combined with another active code.

Article 5 — Dispatch times

Items in stock are dispatched within 24 working hours. Orders placed Monday to Friday before 1 p.m. are dispatched the same day. Each carrier's own delivery times must then be added. During the holidays or exceptional periods these times may be longer. In the event of unforeseen stock shortage the Customer is notified immediately and may cancel the order for a refund within 15 days at most, or choose a similar item at the same price.

Article 6 — Delivery

Nolença offers several delivery options: to your door or to a pickup point.

All parcels are entrusted to Chronopost.
Delivery in mainland France and Monaco: to your door within 24 hours, or to a pickup point.
Delivery in the European Union: to a Chronopost Pickup point.

Delivery times generally observed (for guidance only) are: mainland France — express to your door (Chronopost): 24 hours (excluding Sundays and public holidays); pickup point: 2 to 3 working days. European Union: around 8 working days. Delivery within the EEC shall not exceed 14 working days, except in cases of force majeure.

Shipping rates are as follows: mainland France — pickup point: €3.90, free from €50; Chronopost 24h to your door: €5.90, free from €70. European Union — Chronopost Pickup point: €7.50. Monaco — pickup point: €8.90; to your door: €15.90. Every parcel carries a tracking number. The Customer must ensure that the address given is accurate and complete; in the event of an incorrect address, or failure to collect from a pickup point within the allotted time, Nolença cannot be held responsible for the delay or failed delivery. Nolença cannot be held responsible for delays attributable to carriers.

Article 7 — Claims, right of withdrawal, returns

The Customer has a statutory right of withdrawal of 14 days from receipt of the order, without having to give a reason, in accordance with articles L.221-18 et seq. of the French Consumer Code.

In accordance with article L.221-28 of the French Consumer Code, this right cannot however be exercised for: made-to-measure or personalised orders, which cannot be resold; goods unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection (in particular perfumes and products intended to be worn in contact with the body). These products are delivered under a protective seal: once the seal is removed, the product can no longer be taken back.

For eligible products, the Customer notifies their withdrawal at hello@nolenca.com and returns the items within 14 days. Return costs are borne by the Customer.

The refund will be made within 14 days of recovery of the items or proof of their dispatch, using the same payment method as the one used for the order. It will include the original delivery costs on the basis of the cheapest option available on the order date; any upgrade chosen by the Customer will not be refunded.

For any request, please write to Customer Care at hello@nolenca.com.

Article 8 — Statutory guarantees

Independently of any commercial warranty, the Customer benefits from the statutory guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). Products used in a manner inconsistent with their purpose, transformed or modified are not covered. To make a claim, the Customer contacts Customer Care at hello@nolenca.com.

Article 9 — Retention of title

Nolença retains ownership of the goods sold and delivered until they have been paid for in full. Costs arising from debt-recovery proceedings remain payable by the Customer.

Article 10 — Jurisdiction and disputes

These terms are governed by French law. Failing an amicable settlement, any dispute shall fall within the jurisdiction of the French courts.

Article 11 — Account creation and personal data

When an account is created, only the data entered voluntarily is collected; the email address is the only mandatory field. To place an order the following data is required: surname, first name, address, postcode, town, country, telephone number. In accordance with the GDPR, the Customer has the right to access, rectify, erase and object to the processing of their data, which they may exercise at hello@nolenca.com.

Article 12 — Newsletter

Nolença may send its customers commercial communications and newsletters. When signing up, the user may decline the subscription, and an unsubscribe link appears on every communication.

Article 13 — Cookies

Various cookies are used on the site (functional, analytics, advertising, social media) for distinct purposes. The Customer may at any time accept, refuse or configure cookies through their browser or the site's consent management module.