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Frequently Asked Questions

Fragrance, ordering, delivery, returns: everything you ask us about most often.

Choosing my perfume

Which perfume should I choose based on the fragrance family I like?

Floral?

- What if this morning... is a true green floral bouquet! Notes of orange blossom and Vietnamese basil, accompanied by a papyrus-patchouli accord, transport you to that much-anticipated time of year: the first days of spring!

- D.D.D, for Degas, Dance, Drawing, takes you, as its name suggests, into the world of Degas and classical dance. A magnificent rose, like a prima ballerina, accompanied by notes of pear, magnolia, and wood, make it a luminous and modern woody rose.

- Swing Feather will delicately perfume your skin with its floral and powdery notes of iris and violet, its sunny white floral side, enhanced by a warm and spicy base of cumin and benzoin, like skin warmed by the sun all day long in summer...

Powdery?

- Swing Feather will delicately perfume your skin with its floral and powdery notes of iris and violet, its sunny white floral side, enhanced by a warm and spicy base of cumin and benzoin, like skin warmed by the sun all day long in summer...

Gourmand?

- Rosca Ametlla, inspired by the Rousquille, a Catalan biscuit made with vanilla, cinnamon, almond, and orange blossom, is our non-sticky gourmand! The notes of this delicious biscuit, combined with the tangy side of orange and lemon citrus fruits, make it a warm and gourmand fragrance without being cloying.

Fresh?

- Le Thé, our Daily Water, was composed to give the impression of a Cologne. A start like a "splash" of freshness thanks to Bergamot, which then glides into a green tea with Jasmine, enveloped in smoky notes giving the impression of Lapsang Souchong smoked tea.

- What if this morning... is a true green floral bouquet! Slightly tangy opening notes of Bergamot and grapefruit then lead you to notes of orange blossom and Vietnamese basil, accompanied by a papyrus-patchouli accord. All of it will transport you to that much-anticipated time of year: the first days of spring!

Woody?

- D.D.D, for Degas, Dance, Drawing, takes you, as its name suggests, into the world of Degas and classical dance. A magnificent rose, like a prima ballerina, accompanied by notes of pear, magnolia, and a deeply woody base (Patchouli, Cistus, Sandalwood, Cedar) make it a luminous and modern woody rose.

- What if this morning... is a true green floral bouquet! Slightly tangy and woody opening notes of Bergamot and Citron then lead you to notes of orange blossom and Vietnamese basil, accompanied by a papyrus-patchouli accord. All of it will transport you to that much-anticipated time of year: the first days of spring!

Spicy?

- Swing Feather will delicately perfume your skin with its floral and powdery notes of iris and violet, its sunny white floral side, enhanced by a warm and spicy base of cumin and benzoin, like skin warmed by the sun all day long in summer...

- Rosca Ametlla, inspired by the Rousquille, a Catalan biscuit made with vanilla, cinnamon, almond, and orange blossom, is our non-sticky gourmand! The notes of this delicious biscuit, combined with the tangy side of orange and lemon citrus fruits, make it a warm and gourmand fragrance without being cloying.

Which perfume should I choose if I like a particular note?

of Bergamot!

- Le Thé, notre Eau du Quotidien (The Tea, our Daily Water) was composed to give the impression of a Cologne. A fresh "splash" opening thanks to Bergamot, which then transitions to a Jasmine green tea, enveloped in smoky notes giving the impression of Lapsang Souchong smoked tea.

- Et si ce matin... (And what if this morning...) is a true green floral bouquet! The first slightly tart notes of Bergamot and grapefruit then lead you to notes of Orange Blossom and Vietnamese Basil accompanied by a papyrus-patchouli accord. The whole will transport you to that long-awaited time of year, the first days of spring!


of Rose!

- D.D.D for Degas, Dance, Drawing takes you, as its name suggests, into the world of Degas and classical dance. A magnificent Rose, like a prima ballerina, accompanied by a note of pear, Magnolia, and wood, make it a luminous and modern woody Rose.

of Orange Blossom!

- Et si ce matin... (And what if this morning...) is a true green floral bouquet! The first slightly tart notes of Bergamot and grapefruit then lead you to notes of Orange Blossom and Vietnamese Basil accompanied by a papyrus-patchouli accord. The whole will transport you to that long-awaited time of year, the first days of spring!

- Rosca Ametlla, inspired by the Rousquille, a Catalan biscuit made with Vanilla, Cinnamon, Almond and Orange Blossom, is our non-sticky gourmand! The notes of this delicious biscuit combined with the tartness of Orange and Lemon citrus fruits make it a warm and gourmand fragrance, without being cloying.

of Vanilla!

- Rosca Ametlla, inspired by the Rousquille, a Catalan biscuit made with Vanilla, Cinnamon, Almond and Orange Blossom, is our non-sticky gourmand! The notes of this delicious biscuit combined with the tartness of Orange and Lemon citrus fruits make it a warm and gourmand fragrance, without being cloying.

of Iris!

- Swing Feather will delicately perfume your skin with its floral and powdery notes of iris and violet, its solar white flower aspect, enhanced by a warm and spicy base of cumin and benzoin, like skin warmed by the sun all day in summer...

Samples

How does it work if I order a 30ml bottle?

Smell it before you open it! We include a sample of the 30ml perfume you ordered with every purchase, so you can smell it before opening it. If you don't like it, you can return the product to us (at your expense) and we will refund you.

My account

How do I create my Nolença account?

Click on the "person" icon at the top right of our site, then click on "Create one now". Creating an account allows you to access your order history and personal information. Creating one allows you to save your information so you don't have to fill it out again for future orders.

What should I do if I've forgotten my password?

When you try to log in, you can click on "Forgot password". You will then receive an email within minutes to create a new password.

Delivery & Returns

Combien coûte la livraison ?

France métropolitaine : point relais Chronopost à 3,90 €, offert dès 50 € d’achat. Chronopost 24h à domicile à 5,90 €, offert dès 70 € d’achat.

Union européenne et Suisse : point relais Pickup Chronopost à 7,50 €.

Les frais exacts s’affichent au moment du paiement, une fois votre adresse renseignée.

Quels sont les délais de livraison ?

Les articles en stock partent sous 24 heures ouvrées : les commandes passées du lundi au vendredi avant 13h sont expédiées le jour même.

Comptez ensuite 24 heures avec Chronopost à domicile (hors dimanche et jours fériés), 2 à 3 jours ouvrés en point relais en France, et environ 8 jours ouvrés en Union européenne et en Suisse.

Can I return an item purchased from your eshop?

Yes, you must return your product within 14 days of receiving your order, and the product must be intact. To find out all our return conditions and the address to send your perfume to, please visit the Delivery and Returns page under the section "Right of withdrawal and product returns".

If I return a product to you, when will I be refunded?

The refund will be issued using the same payment method as the original order, within 14 days from the date we received the products (provided you returned the products to us within 14 days of delivery or the date you notified us of your right of withdrawal).

What should I do if I want to make a return after having received a gift?

If you wish to return an item and request a refund for an order that included a gift, we unfortunately ask that you also return the gift. We are still a young company and unfortunately cannot yet afford to let you keep it :)

Payment, Refunds, and Promotional Codes

What payment methods do you accept on your website?

Payment can be made by Mastercard, Visa, or American Express.

When is my credit card charged?

Your bank card is debited at the moment your order is confirmed.

Can I safely use my credit card on your site?

Nolença respects its customers and their privacy. We keep all information collected about you in the utmost security. We use the latest strong encryption techniques to ensure that all transaction information is protected according to the highest standards. Transaction information includes your credit card details, your personal contact information, as well as other names and addresses provided when the delivery address is not yours, and your purchase history. If you have given your consent before entering the information necessary for the order process, our website retains your Nolença account information, such as your name, address, email address, and purchase history. Each time you log in to your Nolença account to place a new order, you must re-enter your credit card information. Please refer to our terms and conditions for more information.

Will I receive an order confirmation by email?

When you set up your Nolença customer account to purchase products online, you provided us with your email address. You will receive an order confirmation at this email address.

Where can I enter my promo code if I have one?

On desktop: After validating your cart, you can enter your promo code in the "Information" section, to the right of the delivery address field. Then click on "Validate" to benefit from your offer/credit.

On mobile: After validating your cart, click on the small dropdown arrow to the right of your cart. Below your order summary, the promo code field will appear. Then click on "Validate" to benefit from your offer/credit.

Have a question not answered here? Email us at hello@nolenca.com or use the contact page, we respond quickly.